Privacy Policy

We collect various types of information to provide you with seamless, personalized, and intelligently curated travel experiences.

1.1 Personal Identification Information

• Contact Details: Your name, email address, phone number (including country code), and preferred contact method.

• Identification Details: Passport information, visa details, nationality, and date of birth, as required for travel bookings and compliance.

• Payment Information: Billing address, payment card details (processed securely by third-party payment processors; Seamless Travels does not directly store full card numbers).

1.2 Travel Preference and History Information

• Travel Preferences: Preferred airlines, seat types, dietary restrictions, accommodation styles, security preferences, desired destinations, travel dates, and activity interests.

• Travel History: Records of past bookings, itineraries, and services utilized with Seamless Travels.

• Dependent Information: Names, ages, specific needs (e.g., allergies, mobility aids, dietary restrictions for children, elderly, or persons with disabilities), emergency contacts for unaccompanied minors, and any consent forms.

1.3 Communication and Interaction Data

• Chatbot Interactions: Transcripts of your conversations with AVA, our AI Virtual Assistant, which AVA learns from to improve personalization and service.

• Correspondence: Emails, phone call logs, and other communications with our team.

• Feedback: Information you provide through surveys, reviews, or direct communication about our services.

1.4 E-SIM Usage Data

• Connectivity Information: Details related to your e-SIM activations, data plan choices, and general usage patterns (e.g., countries where e-SIM is activated, data consumption). We do not track your specific online activities or content.

1.5 Technical and Usage Data

• Website Usage: Information about how you interact with our website, such as pages visited, time spent, and referral sources.

• Device Information: IP address, browser type, operating system, and device identifiers.

We collect information through various channels to deliver our intelligent travel solutions.

• Directly from You: When you submit inquiry forms (e.g., Quotation Request Form), communicate with us via email or phone, interact with AVA, or provide preferences for your travel profile.

• Through AVA (AI Virtual Assistant): AVA learns from your inputs and interactions to build your personalized travel profile and anticipate your needs.

• From Travel Partners: Information shared by airlines, hotels, car rental agencies, and other service providers necessary for booking and fulfilling your travel arrangements.

• From Third-Party Integrations: Data from tools or platforms you choose to integrate with Seamless Travels (e.g., calendar sync, expense reporting tools), with your explicit consent.

Your information is primarily used to provide, maintain, and improve Seamless Travels' bespoke travel services.

• Service Delivery: To process your travel requests, book flights (private charters, commercial), arrange ground transport (rental cars, chauffeurs, trains), secure accommodations, and plan your getaways and culinary experiences.

• Personalization: To tailor itineraries, recommendations, and communications based on your unique preferences, travel history, and explicit needs (e.g., for dependents).

• Communication: To send you confirmations, updates, alerts, and important travel information, and to respond to your inquiries and feedback.

• Marketing & Promotions: To send you relevant offers, newsletters, and information about Seamless Travels' services, events, and special offers (you can opt out at any time). This includes targeted marketing based on your profile and preferences.

• Service Improvement: To analyze usage patterns, enhance AVA's AI capabilities, optimize our operational procedures, and develop new services to better meet executive travel demands.

• Security & Compliance: To ensure the safety and security of our services, prevent fraud, and comply with legal and regulatory obligations (e.g., immigration requirements, airline regulations).

• E-SIM Provision: To activate and manage your e-SIM services, provide necessary QR codes, and monitor general data usage for billing and support.

We share your information only when necessary to provide our services, operate our business, or comply with legal requirements.

• Travel Partners: We share essential information with airlines, hotels, car rental companies, tour operators, and other third-party service providers to facilitate your bookings and ensure seamless travel arrangements. This is done securely and only includes data necessary for their service provision.

• Service Providers: We may engage third-party companies (e.g., payment processors, cloud hosting services, analytics providers) to perform services on our behalf. These providers are obligated to protect your data and use it only for the purposes for which it was shared.

• Legal Compliance: We may disclose your information if required by law, court order, or governmental regulation, or if we believe it's necessary to protect our rights, property, or safety, or that of our clients or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

• With Your Consent: We may share your information with other third parties when you give us explicit permission to do so.

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Encryption: We use encryption technologies (e.g., SSL/TLS) to secure data transmission.

• Secure Storage: Your data is stored on secure servers with access controls and regular monitoring. We utilize Google Cloud Platform's secure infrastructure (e.g., Cloud Firestore) for data storage.

• Access Controls: Access to your personal data is restricted to authorized Seamless Travels personnel who require it to perform their duties.

• Partner Vetting: We strive to work with partners and service providers who adhere to high data security and privacy standards.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for providing our services, maintaining business records, and complying with legal obligations. Travel history and preferences may be retained for longer periods to enhance future personalization, unless you request deletion.

You have certain rights regarding your personal data.

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete personal information.

• Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.

• Opt-out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails or by contacting us directly.

• Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided in Section 10.

Seamless Travels' services are primarily for business and corporate executives. While we cater to the travel needs of their dependents, including minors, we do not knowingly collect personal information directly from children under 16 without explicit parental consent. If we learn that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information promptly. Parents or guardians are responsible for providing accurate and necessary information for their children's travel arrangements.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please do not hesitate to contact us.

SEAMLESS TRAVELS

Email: ava@seamless-travels.com 

Phone: +254 769 893626 

Website: www.seamless-travels.com